Terms & Conditions
Last Updated: February 2025
Welcome to ChicGrl! These Terms of Service govern your use of our website (www.chicgrl.com) and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.
1. Introduction
These Terms of Service (the “Agreement”) set forth the legally binding terms for your use of ChicGrl’s website and services.
By accessing, browsing, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Eligibility
To use our website, you must:
✔ Be at least 18 years old or have parental/guardian consent
✔ Have the legal capacity to enter into agreements
✔ Use the website in compliance with applicable laws and regulations
If you do not meet these requirements, please do not use our services.
3. Account Registration & Security
📌 Creating an Account: Some features may require account registration. You agree to:
✔ Provide accurate, current, and complete information
✔ Keep login credentials confidential
✔ Notify us immediately if you suspect unauthorized access
📌 Account Termination: ChicGrl reserves the right to suspend or terminate accounts at its discretion, without notice, if fraudulent, abusive, or unlawful activity is detected.
4. Products & Services
We strive to provide accurate product descriptions and images, but:
✔ Colors, sizes, or other details may vary slightly due to display settings.
✔ Prices & availability are subject to change without notice.
✔ We do not guarantee that all products will always be in stock.
5. Orders & Payments
📌 Placing an Order: By placing an order, you agree to:
✔ Provide accurate billing & shipping details
✔ Use valid payment methods
📌 Payment Security: We do not store credit card details. Payments are securely processed by third-party payment gateways.
📌 Order Cancellations:
✔ ChicGrl reserves the right to cancel or refuse any order (e.g., due to payment issues, fraud concerns, or stock shortages).
✔ If your order is canceled, we will notify you and issue a refund if applicable.
6. Shipping & Delivery
📌 Our Shipping Policy outlines delivery timelines, rates, and restrictions.
🚚 Delivery Times: Estimated 5-10 business days (USA) and 10-12 business days (International).
⏳ Delays: We are not responsible for delays caused by customs, couriers, or external disruptions.
📌 Lost or Stolen Packages:
✔ If marked "delivered" but not received, check with your local post office first.
✔ We do not issue refunds for lost/stolen packages.
7. Returns & Refunds
📌 Refer to our Return & Refund Policy for details.
✔ Timeframe: Returns accepted within 14 days of delivery.
✔ Eligibility: Products must be unused, in original packaging.
✔ Refunds: Processed to the original payment method within 5-7 business days (after approval).
📌 Non-Returnable Items:
🚫 Lashes, lash tools, and adhesives (for hygiene reasons)
🚫 Final sale items & gift cards
8. Intellectual Property Rights
📌 All content on ChicGrl, including:
✔ Text, graphics, logos, images, product designs, and website layout
📌 Restrictions:
🚫 You may not copy, modify, distribute, or sell ChicGrl’s intellectual property without written permission.
🚫 Unauthorized use of our trademarks or branding is strictly prohibited.
9. User Conduct & Prohibited Activities
🚨 You agree NOT to:
❌ Use ChicGrl for fraudulent, abusive, or illegal purposes
❌ Impersonate someone else or provide false information
❌ Upload or distribute viruses, spam, or malicious content
❌ Attempt to hack, disrupt, or interfere with website security
🚨 Violating these rules may result in:
✔ Account suspension or termination
✔ Legal action if necessary
10. Limitation of Liability
📌 ChicGrl is not liable for:
✔ Indirect, incidental, or consequential damages (e.g., lost profits, data loss, or third-party service failures).
✔ Defects or damage caused by misuse of products.
✔ Delays in shipping beyond our control.
🚨 Maximum liability is limited to the amount paid for your order.
11. Changes to These Terms
📌 ChicGrl reserves the right to modify these Terms at any time.
✔ We will notify users of major updates via email or site notices.
✔ Continued use of our website after changes means you accept the revised terms.
12. Governing Law & Dispute Resolution
📌 Legal Jurisdiction: These Terms are governed by the laws of Ohio, USA.
📌 Dispute Resolution:
✔ Informal resolution first – Contact us at support@chicgrl.com.
✔ If unresolved, disputes will be settled by binding arbitration instead of court litigation.
📌 Exceptions: Small claims court and legal claims for intellectual property infringement are exempt from arbitration.
13. Contact Us
For any questions or concerns regarding these Terms, contact us at:
📌 Business Name: ChicGrl
📧 Email: support@chicgrl.com
📍 Address: 3703 Peck Court, Lewis Center, Ohio, US, 43035
📞 Phone: 213-418-7235
💖 Thank you for shopping with ChicGrl!