Chicgrl Return Policy

We’re sorry your order didn’t work out! If you’re not 100% satisfied, we’re here to make it right. Please review our return policy below.

Return Conditions

  • Items must be returned within 14 days of receiving your order.
  • Items must be unused, unworn, unwashed, and in original packaging with tags attached.

  • Returns without original packaging or with signs of wear may not be accepted.

 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Beauty & skincare products
  • Underwear, bodysuits, swimwear
  • Final sale or clearance items
  • Gift cards

 Return Fees

  • Customers are responsible for return shipping costs.
  • Original shipping fees (if any) are non-refundable.

Exchanges

We do not currently offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

 How to Return

  1. Email returns@chicgrl.com with your order number and reason for return.
  2. Our support team will review your request and provide return instructions.

  3. Ship the item to the address we provide within 7 days after approval.

We recommend using a trackable shipping method, as Chicgrl is not responsible for lost return packages.

 Refunds

  • Once we receive and inspect your returned item, we will notify you via email.
  • If approved, your refund will be issued to your original payment method within 5–10 business days.
  • Refund times may vary depending on your payment provider.

 Important Notes

  • Unauthorized returns without contacting us first may not be processed.
  • If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos.

 Need Help?

We’re here for you!
Email us at support@chicgrl.com and we’ll assist you with your return.