FAQ
Frequently Asked Questions — Chicgrl
Explore quick answers to common questions about shipping, orders, returns, sizing, and more. Don’t see what you’re looking for? Contact us — we're happy to help.
Orders
Q: How do I place an order?
A: Simply add items to your cart and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so changes or cancellations must be requested within 12 hours of purchase. Email support@chicgrl.com with your order number.
🚚 Shipping
Q: When will my order ship?
A: Orders are typically processed within 1–3 business days. Shipping times vary based on your location and selected shipping method.
Q: Do you ship internationally?
A: Yes! We ship to select countries. Shipping fees and times are shown at checkout.
Q: How do I track my order?
A: You’ll receive a tracking link via email once your order is shipped. You can also log in to your Chicgrl account to check order status.
Returns & Refunds
Q: What’s your return policy?
A: You can return most items within 15 days of delivery. Items must be unworn, unwashed, and in original condition. For full details, visit our Return Policy.
Q: How do I request a return?
A: Email us at support@chicgrl.com with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
Size & Fit
Q: How do I know which size to choose?
A: Check our Size Guide on every product page. If you’re unsure, reach out — we’re happy to help with personalized sizing advice.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely via Shopify and certified third-party providers.
Products & Care
Q: Where are your products made?
A: We work with curated manufacturers to ensure high-quality, stylish pieces. Product origins vary by item — feel free to ask for specifics.
Q: How do I care for my items?
A: Care instructions are listed on each product page. For delicate items, we recommend hand washing or using a gentle cycle.
📩 Still need help?
Contact our team at support@chicgrl.com — we’re here for you Monday–Friday, 9 AM–6 PM (EST).